Shipping Policy
1Order processing (handling time)
All orders are processed within 1–3 business days after payment confirmation. Processing includes order confirmation, quality inspection, careful packaging, preparation of shipping documents and transfer to the courier.
Once shipped, you will receive a tracking number. Business days do not include weekends and public holidays.
2Transit time
Estimated average delivery times:
- Europe — 7–10 business days
- United States & Canada — 7–12 business days
- Australia & New Zealand — 8–14 business days
- Asia — 6–10 business days
In rare cases, delivery may take up to 15 business days due to customs inspections or local carrier delays. Transit time does not include processing time.
3Shipping costs
Free worldwide shipping on orders over $300. For orders under $300, shipping is calculated individually based on destination. The average international shipping cost is approximately $60, depending on destination country, package weight/dimensions and courier rates. The exact shipping cost is calculated automatically at checkout.
We partner with trusted international carriers including UPS, FedEx and DHL, with full tracking on every shipment.
4Customs & duties
International shipments may be subject to customs duties, taxes or import fees according to the regulations of the destination country. These charges are the responsibility of the recipient.
Customs clearance
Orders shipped to Norway, Mexico, South Korea, Chile, Japan and Israel may be subject to customs clearance. The recipient is responsible for clearing the parcel through customs, for providing any required tax ID or import information, and for paying all import duties, taxes and clearance fees. These charges are set by the destination country, are not included in the order total and are not refundable by us.
Carriers contact the recipient directly when documents or payment are needed. Parcels that are not cleared within the carrier’s deadline are returned or disposed of under the carrier’s terms, and we cannot be held responsible for the outcome.
Other destinations: For all other destinations our standard shipping terms apply.
Possible delays: Customs checks can add a few days to delivery. This is outside our control, but we are happy to help you follow up with the carrier.
5Tracking
All orders are shipped with tracking. Once your package is dispatched, you will receive a tracking number via email.