Refund and Returns Policy

1Return period

You may request a return within 14 calendar days from the date you receive your order. To begin the process, contact us — we will guide you through every step.

2Return conditions

We accept returns provided that:

  • The item has not been worn and shows no signs of use
  • All original tags and labels remain attached
  • The item is returned in its original condition
  • There are no stains, makeup marks, odors or damage

We understand that trying on an item is part of the shopping experience — we simply ask that it remains in new condition.

3If the size doesn’t fit

If the size isn’t quite right, you may return the item within 14 days. In this case, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service for your protection.

4Defects or damage

If you receive an item with a manufacturing defect or shipping damage:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the item and packaging

Once confirmed, we offer a replacement (subject to availability) or a full refund. In such cases, return shipping costs are covered by us.

5How to request a return

  1. Email us at support@shesaidohmygod.com
  2. Include your order number and reason for return
  3. Wait for return confirmation and the return address
  4. Ship the item back to us

Once we receive and inspect the item, refunds are issued to the original payment method within 5–10 business days.

6Payments & additional info

Refunds are processed using the original method of payment. Processing time may vary depending on your bank or payment provider. Items returned without original tags or with visible signs of wear cannot be accepted.

We accept secure payments via Visa, MasterCard, American Express, Discover, JCB, PayPal and standard debit/credit cards. All transactions are processed through encrypted, secure payment gateways. A standard processing fee of 3.5% applies.